Please read the following prior to completing your order through 'checkout'

We ship within 2 to 3 days of receipt of order. 

No goods will leave our warehouse until payment is confirmed.

Please Note: Free shipping applies to orders of $450.00 or over in value, and applies to standard rate delivery only - Express Delivery, Point to Point and Overnight transport are excluded (Charges will apply)

The Express Delivery options can be selected for Free Ship items up to 5kg in weight, however, a delivery charge will apply - Where a delivery charge is not detailed under 'estimate shipping' or when entering your location, on the checkout page, the express post option is not available

Free Shipping may also apply to selected products and Product Promotions

Warehouse pickup is available, however, prior approval is required – Call 0418226365 or email - sales@bathroomhomestore.com.au

Customers can estimate shipping costs during the checkout process before entering personal details. Click on 'Estimate Shipping' under the order sub-total and then select your destination e.g. Interstate or the express post option, from the drop-down menu under the order sub-total.

Customer orders should be received between 3 to 7 weekdays of receipt of the order payment, depending on the ship-to location.

Contact phone number (Preferably mobile number) and email address is required for delivery purposes. Authority to Leave (Without signature) needs to be specified during the checkout process - A blank text box is available for this purpose as well as for other 'Additional Information'.

If an item/product is out of stock, we will notify our customers via text or email as soon as possible and advise of the expected delay. We regularly update our inventory records however if an item is out of stock and a customer wishes to cancel their order, we will process an immediate payment refund

Bathroom Basins - Delivery: 

Melbourne and Metro Customers - (Within 30kms of Melbourne CBD) - Bathroom Basins are sent to customers via point-to-point delivery to ensure a trouble-free delivery - customers need to provide a safe place to leave the basin should no one be home upon delivery - Customers will be called once the delivery leaves our warehouse 

Victorian regional and Interstate customers (Locations more than 30kms from Melbourne CBD) - Choose Warehouse Pick-Up as your Delivery Option when processing your order - Condition of Sale - Customers have to organize their own courier delivery for pick-up from our Melbourne Warehouse (Details will be provided to customers once the order and payment has been received) - NO responsibility is accepted for damage or breakage upon arrival at the customers destination or alternate address - All basins are subject to quality control checks prior to packing - Vic Regional and Interstate customers who place orders, and make payments for this, or other bathroom basins in our range are thereby accepting this Condition of Sale 

*Remote Area Locations (RAL) - Remote Area Locations (RAL) are those destinations well outside major capital or regional cities and towns throughout Australia. 

We reserve the right to levy a further additional charge (Delivery) if the destination address falls within a remote area location

A delivery cost quotation will be provided to customers prior to delivery

Note: A surcharge may apply even though free shipping has been applied to orders

Delivery charges for RAL will apply even after an order payment is forwarded to and received by Bathroom Home Store.

Should you not want to proceed with your order due to a higher quoted delivery cost we will forward an immediate refund to you

Customers can contact us through our 'Web Contact Form' or by 'Email' to make inquiries regarding delivery charges. 

*Deliveries outside 'Normal Courier Operational Areas - NCOA - which result in higher delivery charges –

Customers will be advised as to additional delivery charges. Payment of same must be received prior to dispatch of orders. Once again should customers not wish to proceed due to a higher quoted delivery cost, we will forward an immediate refund

Note: A surcharge may apply even though free shipping has been applied to orders

Delivery:

Bathroom Home Store delivers orders Australia-wide via Courier and Australia Post Satchel or Parcel delivery.

'Authority to Leave' 

There is an 'Other Shipping Notes (Optional)' blank text box which can be filled in during the checkout process where customers can state whether they grant Authority to Leave (ATL) Yes / No - e.g. ATL-Yes OR ATL - No. Include other special delivery instructions here also.

If you are happy for our courier to leave your order without obtaining a signature showing receipt of the same, please indicate so here by entering the following - ATL - Yes. Please specify a safe place to leave your order.

*Note: Orders under 500gm in weight are automatically left at the customer's address irrespective of ATL.

As previously stated, there is a blank text box available within the checkout process, where customers can leave this and other instructions

*Orders will not be left at your (customer) delivery address unsigned or unsighted (Covid-19 new procedure) unless by customer agreement* as per the above (See above *) - a card or note will be left for customer pick up from a designated point e.g. local Australia Post Shop, Parcel Point or Courier Depot

Note: Australia-Wide Deliveries *Customer agreement - ATL: YES - unsigned or unsighted order delivery - No LIABILITY OR RESPONSIBILITY is accepted in this case for orders not being found, or for orders that have gone missing. Should this situation occur, however, Bathroom Home Store will endeavor to locate the customer's order on behalf of the customer

Also, please insert any special delivery instructions here e.g. leave the order at the front door - leave the order in the letterbox, etc.

INTERNATIONAL ORDERS 
Please send a quotation request and a 'Pay Now' Ex Gst invoice in Australian Dollars or the applicable currency, will be sent to you for payment. Orders will be shipped mainly via Australia Post.

Warranties: See link below

Bathroom Home Store always endeavors to use the most cost-efficient quality method or carrier for the delivery of customer orders.

See Returns Policy - Warranties  -  Privacy Policy  -  Quotation Request